Pioneering a new BPO alternative

A new way to harness the power of the gig economy. Highlighting the platform, building tailored functionality and stepping into the future of AI innovation.
Lead Web Designer
Web design
Web development
Ui/Ux design
Visual design

The client

In spring of 2020, Directly completed several major technology and platform enhancements that provided greater flexibility and versatility for customer support organizations. As part of the shift in this offering, they needed a website that highlighted the new platform functionality and that positioned them as a high-end, enterprise software company, while also differentiating them within an increasingly saturated AI vendor market.

The challenge

While Directly’s color palette of yellow and black was a bold departure from the common use of greens and blues within the customer experience (CX) and AI industries, the application of portrait photography was highly generic and no longer represented the full capabilities of the platform and company offering. The pages were hard to read, had no animations or clear visuals to tell their story, and lacked click-throughs to further engage users on the website. Additionally, the overly simplified navigation bar required visitors to scour the site looking for specific information related to their individual business objectives – prolonging any initial outreach and sales engagement.

The approach

The first step involved outlining the key brand attributes, identifying Directly as a technology company with a memorable, confident, knowledgeable, and authentic personality. To avoid additional photo licensing fees and provide the website with a fresh look, custom illustrations were used to clearly define the various platform solutions, while additional accent colors were added to differentiate the five new APIs. The design explored how to incorporate geometric shapes to quickly convey the difference between the platform and Expert Network. Product, engineering and sales teams were enlisted to outline the key components of the platform, its unique features, and underlying market value, which led to a complete overhaul of copy aimed at driving inbound interest, educating the buyer, and accelerating the sales cycle.

The solution

As a result, all photography was removed from the site, replaced with new illustrations to easily convey complex technological processes. To create a more approachable demeanor, the black elements were subdued, and yellow and white were transitioned to the primary colors for the platform and solutions pages. Animations were added to draw the buyer’s eye to key information. A new color palette was tested and applied to each of the 5 APIS to easily differentiate them for buyers, while geometric shapes were applied to the platform and Expert Network – a cube now symbolizes the Directly platform and triangles are used for the Expert Network. The navigation bar was modified, providing a more robust and informative design that allows visitors to easily find information on each individual platform solution relating to their unique business objectives – eliminating the need for users to randomly search the site for specific information.

The result

Within a month of launching the newly designed website, Directly experienced a 65% increase in web traffic to the individual platform pages, as well as a substantial increase in demo submission forms.